实现卓越客户服务的方式 The Nordstrom Way to Customer Service Excellence

A Handbook For Implementing Great Service in Your Organization

45 九五品

仅1件

浙江杭州

认证卖家担保交易快速发货售后保障

作者Robert Spector

出版社Wiley

ISBN9780471702863

年代不详

装帧平装

开本16开

纸张铜版纸

页数292页

上书时间2021-09-05

已实名已认证进店收藏店铺

商品描述: The Nordstrom Way 于 1995 年首次出版，是提供卓越客户服务的经典指南。这本新书用更实用的指南取代了 Nordstrom 之路，成为您所在行业的“Nordstrom”。它专为客户服务经理和培训师以及企业主而设计，是设计您自己的计划和计划的宝贵资源。作者不仅解释了世界上最好的客户服务公司的原则，还向您展示了如何在您自己的组织中实施这些原则。 Nordstrom 卓越客户服务之道将帮助您的企业将客户放在第一位，并帮助您的企业在您的行业中排名第一。

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

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