Chapter One Structure and Layout of a Business Letter Ⅰ.Introduction Ⅱ.Principles of good business writing Ⅲ.Parts of a business letter Ⅳ.Layout of a business letter Ⅴ.Format of a nenve lope Notes Exercises Chapter Two Enquiries and Replies Ⅰ.Relatedin formation Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Three Offers and Counter-offers Ⅰ.Relatedin for mation Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Four Orders and Their Fulfillment Ⅰ.Related in formation Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Five Packing Ⅰ.Related in formation Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises ChapterSix Insurance Ⅰ.Relatedin formation Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Seven Shipment Ⅰ.Related information Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Eight Payment Ⅰ.Related information Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the samples Exercises Chapter Nine Complaints and Claims Ⅰ.Related information Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to thesamples Exercises Chapter Ten Agency Ⅰ.Related information Ⅱ.Technicalterms Ⅲ.Sampleletters Notes to the sampleletters Exercises Chapter Eleven International Business Contracts Ⅰ.Related information Ⅱ.Technicalterms Ⅲ.Samplecontracts Notes to the samples Exercises Chapter Twelve Miscellaneous Business Correspondence Ⅰ.Related information Ⅱ.Samples Exercises 参考文献 Key to Exercises
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