Contents 1 Contents Chapter 1 Introduction to Logistics ...........................................................1 1.1 Fundamentals .............................................................................................................1 1.1.1 Definition of Logistics ..................................................................................1 1.1.2 Historical Development of Logistics .............................................................2 1.1.3 Logistics Related Activities ...........................................................................4 1.1.4 Objectives of Logistics ..................................................................................6 1.1.5 7R Theory of Logistics ..................................................................................7 1.2 The Role of Logistics in the Economy and Organizations ........................................9 1.2.1 Logistics in the Economy— A Macro Perspective ........................................9 1.2.2 Logistics in the Firm — A Micro Perspective .............................................10 1.3 Logistics Industry in China ......................................................................................15 1.3.1 Current Status of the Logistics Industry in China .......................................15 1.3.2 Types of Logistics Enterprises in China ......................................................15 1.3.3 Logistics Prosperity Index ...........................................................................17 Exercises ...........................................................................................................................19 Chapter 2 Logistics Systems ..................................................................21 2.1 Transportation ..........................................................................................................21 2.1.1 Introduction to Transportation ....................................................................21 2.1.2 Modes of Transport .....................................................................................22 2.1.3 Intermodal Transportation ..........................................................................24 2.1.4 Containerization ..........................................................................................24 2.2 Warehousing .............................................................................................................27 2.2.1 Introduction to Warehouses .........................................................................27 2.2.2 Introduction to Warehousing .......................................................................29 2.2.3 Warehousing Operations .............................................................................30 2.3 Inventory ..................................................................................................................34 2.3.1 Introduction to Inventory ............................................................................34 2.3.2 Types of Inventory .......................................................................................36
_x005f 物流英语 Logistics English 2 2.3.3 Inventory Management ...............................................................................37 2.4 Packaging .................................................................................................................43 2.4.1 Introduction to Packaging ............................................................................43 2.4.2 Common Packaging Materials and Determinants .......................................44 2.4.3 Packaging Marks .........................................................................................45 2.5 Handling ...................................................................................................................48 2.5.1 Introduction to Handling ............................................................................48 2.5.2 Operation Machinery ..................................................................................49 2.5.3 Material Flow Management .........................................................................50 2.6 Distribution ..............................................................................................................53 2.6.1 Distribution Channels .................................................................................53 2.6.2 Distribution Centers ....................................................................................55 2.6.3 Distribution Activities .................................................................................56 2.7 Information Technology ...........................................................................................58 2.7.1 Information Technology in a Supply Chain ................................................58 2.7.2 Order Management and Customer Service through Information System .....................................................................................................................60 Exercises ...........................................................................................................................66 Chapter 3 Integrated Logistics Management ..........................................68 3.1 Logistics Cost Management .....................................................................................68 3.1.1 Introduction .................................................................................................68 3.1.2 Methods of Logistics Cost Management .....................................................69 3.1.3 Case Study ...................................................................................................73 3.2 Logistics Quality Management ................................................................................77 3.2.1 Introduction .................................................................................................77 3.2.2 Logistics Quality Management Approach ...................................................79 3.2.3 Case Study ...................................................................................................81 3.3 Logistics Service Management ................................................................................84 3.3.1 Introduction .................................................................................................84 3.3.2 Logistics Service Quality Evaluation ..........................................................88 3.3.3 Case Study ...................................................................................................92 Exercises ...........................................................................................................................95 Chapter 4 Supply Chain Management ....................................................98 4.1 Introduction to Supply Chain ...................................................................................98 4.1.1 What Is A Supply Chain ..............................................................................98 4.1.2 Decision Phases of A Supply Chain ..........................................................101 4.1.3 Process View of A Supply Chain ...............................................................102
4.2 Supply Chain Management Methods .....................................................................108 4.2.1 Quick Response (QR) ................................................................................108 4.2.2 Efficient Consumer Response (ECR) ........................................................110 4.2.3 Activity Based Classification (ABC) .........................................................112 4.2.4 Value Chain Analysis (VCA) .....................................................................117 4.3 Supply Chain Drivers and Obstacles .....................................................................122 4.3.1 Drivers of Supply Chain Performance .......................................................122 4.3.2 Obstacles to Achieving Strategic Fit .........................................................127 4.3.3 Case Study:Mintendo Game Girl ............................................................129 Exercises .........................................................................................................................132 Chapter 5 Business Contracts and Documents ....................................135 5.1 Business Negotiation .............................................................................................135 5.1.1 Elemental Procedures of Negotiation .......................................................135 5.1.2 Strategies of Business Negotiation ......................
以下为对购买帮助不大的评价