Chapter 1 Format and Parts of Business Letters商务信函的格式和组成部分 Chapter 2 Principles of Writing Business Letters商务信函的写作原则 Chapter 3 Organization of Business Letters商务信函的组织 Chapter 4 Establishing Business Relations建立业务关系 Chapter 5 Inquiries询盘 Chapter 6 Quotations and Offers报盘 Chapter 7 Counter—Offers还盘 Chapter 8 Orders and Their Fulfillment订单和订单的执行 Chapter 9 Payment付款 Chapter 10 Packing and Shipment包装与运输 Chapter 11 Insurance保险 Chapter 12 Claims and Adjustments索赔和理赔 Chapter 13 Social Letters社交信函 Appendix 1 Terminology术语表 Appendix 2 Abbreviations缩略语表 Appendix 3 Common Import&Export Documents常用进出口单据 Bibliography参考文献
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