1the meanings and dimensions of culture 2 the world of international management: the cultural roots of toyotas quality crisis 2 the nature of culture 4 cultural diversity 5 values in culture 9 value differences and similarities across cultures 9 values in transition 10 cultural dimensions 12 hofstede 12 trompenaars 19 integrating culture and management: the globe project 28 culture and management 29 globes cultural dimensions 30 globe country analysis 30 the world of international management-revisited 33 summary of key points 33 key terms 34 review and discussion questions 34 inter exercise: renault-nissan in south africa 35 in the international spotlight: south africa 36 2 managing across cultures 38 the world of international management: apple v. samsung: paring corporate culture 38 the strategy for managing across cultures 40 strategic predisitions 41 meeting the challenge 42 cross-cultural differences and similarities 45 parochialism and simplification 45 similarities across cultures 48 many differences across cultures 48 cultural differences in selected countries and regions 52 doing business in china 53 doing business in russia 55 doing business in india 57 doing business in france 58 doing business in brazil 59 doing business in arab countries 60 the world of international management-revisited 62 summary of key points 63 key terms 63 review and discussion questions 63 inter exercise: haiers approach 63 in the international spotlight: meco 64 3 organizational cultures and diversity 66 the world of international management: managing culture and diversity in global teams 66 the nature of organizational culture 68 definition and characteristics 69 interaction between national and organizational cultures 70 organizational cultures in mncs 74 family culture 76 eiffel tower culture 76 guided missile culture 77 incubator culture 78 managing multiculturalism and diversity 80 phases of multicultural development 80 types of multiculturalism 82 potential problems associated with diversity 84 advantages of diversity 85 buil multicultural team effectiveness 86 the world of international management-revisited 88 summary of key points 88 key terms 89 review and discussion questions 89 inter exercise: lenovos international focus 89 in the international spotlight: japan 91 4 cross-cultural munication and negotiation 92 the world of international management: offshoring culture and munication 92 the overall munication process 95 verbal munication styles 95 interpretation of munications 98 munication flows 99 downward munication 99 upward munication 101 munication barriers 102 language barriers 102 perceptual barriers 105 the impact of culture 107 nonverbal munication 109 achieving munication effectiveness 112 improve feedback systems 112 provide language training 112 provide cultural training 113 increase flebility and cooperation 113 managing cross-cultural negotiations 115 types of negotiation 115 the negotiation process 116 cultural differences affecting negotiations 117 negotiation tactics 120 negotiating for mutual benefit 121 bargaining behaviors 123 the world of international management-revisited 126 summary of key points 127 key terms 127 review and discussion questions 128 inter exercise: working effectively at toyota 128 in the international spotlight: china 129 brief integrative case 1.1: coca-cola in india 130 brief integrative case 1.2: danones wrangle with wahaha 136 in-depth integrative case 1.1a: euro disneyland 142 in-depth integrative case 1.1b: beyond tokyo: disneys expansion in asia 152 in-depth integrative case 1.2: walmarts global strategies 156 endnotes 165 glossary 175
以下为对购买帮助不大的评价