chapter 1 introduction to the course 1.1 textbook at a glance 1.2 structure of each chapter 1.3 level of the textbook 1.4 course structure 1.5 teaching and learning strategies 1.6 assessment details 1.7 teaching n chapter 2 tour gui: its origin,growth and future 2.1 beginning of the story 2.2 development of the story 2.3 breakthrough of the story 2.4 continuance of the story 2.5 prospects of the story chapter 3 practical insights into tourist guide 3.1 career definition 3.2 classification of tourist guides 3.3 roles of tourist guide chapter 4 qualification and training 4.1 qualification 4.2 certification 4.3 licensing 4.4 training chapter 5 legal and ethical issues in tour gui 5.1 legal requirement 5.2 code of practice 5.3 ethical obligations chapter 6 job description of gui group 6.1 tour manager 6.2 tour operator 6.3 tour leader 6.4 tour escort 6.5 local tour guide 6.6 on-site guide chapter 7 essential ste for gui 7.1 pre-tour arrangement 7.2 meeting the group 7.3 checking-in the hotel 7.4 conducting the tour 7.5 other services 7.6 seeing the group off 7.7 after service settlement chapter 8 presentation techniques 8.1 voice projection, diction, microphone use, breathing techniques 8.2 eye contact and body language 8.3 style and vocabulary 8.4 required language skills chapter 9 munication techniques 9.1 interpersonal skills 9.2 stress management 9.3 time management chapter 10 group management 10.1 group types 10.2 group development 10.3 itioning of the group 10.4 risk management 10.5 conflict management appendix 参文献
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