unit 1 service part i text text a what are services? text b service level agreement: consequences for non-performance part ii dialogue dialogue 1 applying for a visa dialogue 2 booking tickets part iii good to know:transportation terms part iv exercises unit 2 tourism part i text text a defining tourism text b tourism, good or bad part ii dialogue dialogue 1 changing foreign currency dialogue 2 taking a ta part iii good to know:at the airport part iv exercises unit 3 transportation and travel services part i text text a airline services text b travel services part ii dialogue dialogue 1 at the information desk dialogue 2 security check part iii good to know:business service part iv exercises activity 1 workshop 1.new headline unit 4 hospitality industry part i text text a you are what you eat text b hostel part ii dialogue dialogue 1 going through security dialogue 2 announcements at the gate part iii good to know.in the restaurant part iv exercises unit 5 tourism attraction part i text text a touring round banff text b tourism attraction part ii dialogue dialogue 1 on the ne: captains announcement dialogue 2 on the ne: having meal part iii good to know:the types of luggage part iv exercises unit 6 tourist product part i text text a the silk road, from an to kashgar text b banpo museum part ii dialogue dialogue 1 immigration formalities dialogue 2 luggage claiming part iii good to know:maintenance and safety part iv exercises activity 2 spot survey and class presentation i: ining touristsoverall impression on china unit 7 tourism marketing part i text text a tourism marketing text b accor launches backpacker brand part ii dialogue dialogue 1 customs clearance(a) dialogue 2 customs clearance(b) part iii good to know:housekeeping part iv exercises unit 8 munication part i text text a developing interpersonal skills text b the concept of "face" in chinese-american interaction part ii dialogue dialogue 1 reserving a room dialogue 2 arranging the luggage part iii good to know:chinese traditional items part iv exercises unit 9 spe interest tours part i text text a virtual tourism text b adventure tours in antarctica part ii dialogue dialogue 1 tidying the room dialogue 2 laundry service part iii good to know:cashiers terms part iv exercises activity 3 workshop 2:the ski resort unit 10 sports and outdoor activities part i text text a backpacking text b sport tourism part ii dialogue dialogue 1 room service dialogue 2 about the use of safe-deit box part iii good to know:chinese art part iv exercises unit 11 leisure and recreation part i text text a elephant tourism in laos text b cruise part ii dialogue dialogue 1 additional bed dialogue 2 daily items part iii good to know.switchboard part iv exercises unit 12 ecotourism part i text text a ecotourism text b the role of ethics in ecotourism part ii dialogue dialogue 1 maintenance service dialogue 2 lodging a int at a hotel part iii good to know:ancient chinese architecture part iv exercises activity 4 spot survey and classroom presentation 2..museum visitors survey unit 13 tourism culture part i text text a what is religion? text b films in contemporary china part ii dialogue dialogue 1 booking a table dialogue 2 having western food part iii good to know:sports items part iv exercises unit 14 tourism impact part i text text a so impacts of tourism text b ecological impacts of tourism part ii dialogue dialogue 1 booking tickets for shows dialogue 2 in the fitness center part iii good to know:public transportation part iv exercises unit 15 tourism sustainability part i text text a tourism development in cyprus needs to be sustained text g the tourist as target: direct victim of political instability part ii dialogue dialogue 1 hairdressing dialogue 2 booking facilities and personnel part iii good to know:chinese dishes part iv exercises activity 5 theme trail design for a target city——take bostons freedom trail as a temte appendix tourism links references
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