unit 1general knowledge of hospitality / 001unit 2reservation service / 014unit 3check in service / 027unit 4concierge service / 040unit 5check out service / 054unit 6room cleaning and laundry service / 067unit 7other services in housekeeping department / 081unit 8chinese restaurant service / 094unit 9western restaurant service / 109unit 10room service / 123unit 11banquet and beverage service / 135unit 12telephone service / 144unit 13business center / 156unit 14sales and shopping center service / 168unit 15events and recreational services / 180unit 16handling plaints and unexpected affairs / 193
以下为对购买帮助不大的评价