基本信息; 作者;Freeman Hall (Author) Paperback: 288 pages Publisher: Adams Media; Reprint edition (October 18, 2010) Language: English ISBN-10: 1440505772 ISBN-13: 978-1440505775 Product Dimensions: 5.5 x 0.8 x 8.5 inches Shipping Weight: 15.4 ounces
From Act I: "I think you left these behind," I said, handing them to her. This happens all the time when women try to return bags they've used. Tampons, lipstick, coins, Tic Tacs, and condoms are the top treasures found.
"Greasy" let out a sigh as if I were the problem. "I really don't see what the problem is here. It's none of your business what I keep in my handbag."
It is when my commission is at stake! I'm not your Designer Handbag Rental Service! My name is not BagBorrowOrSteal.com!
This is a place Freeman Hall, a twenty-year veteran "on the floor," knows well. While delivering side-splitting stories alongside brutally cynical commentary, Freeman recounts his most shocking experiences in Retail Hell.
From the time he was attacked by a customer's four-year-old, who grabbed onto his leg like a poodle and wouldn't let go, to the day he found the fitting room walls covered in s**t, Freeman has seen and heard (smelled and felt) it all! Horrifying and hilarious, this behind-the-scenes look at what really goes on at the Big Fancy Stores is rollicking, ready-to-wear wisdom for readers everywhere.
Review "A haute handbag salesman at a Big Fancy department store might sound like the most glamorous way to work in retail. Think again. In his new book, "Retail Hell" ($23, Adams), Gucci hawker-turned-author Freeman Hall shares hilarious tales of his 15-year servitude as a sales guy, from crazy customers to the cloyingly cheerful store culture." -- Washington Post Express, September 25, 2009
For Hall, retail was destiny, for he came from a family of retail workers, including his great-grandfather, who owned a furniture-and-appliance store in his hometown of Reno, Nev. But Hall, as he explains, had a different dream: he wanted to be a screenwriter. He didn't give up those aspirations, despite having retail jobs during his growing-up years. When he moved to California to get closer to the film industry, he looked for a job that could help him pay the bills and look fabulous at the same time. He landed a job at a department store he calls "The Big Fancy," an upscale emporium known for its customer service. Those who've worked on the front lines of the service industry will relate to Hall's bitter memoir (and recognize the retailer as Nordstrom, where he spent 15 years as a handbag salesman). Hall's memoir chronicles wacky training exercises, sleep-inducing staff meetings and, of course, the customers. Every nutty client becomes a character, from foul-mouthed Lorraine, aka Shoposaurus Carnivoarus, to more generic Serpents and Bloodsuckers. Screenplaylike renderings of Hall's dreams pop up throughout the book, as do rants about co-workers, customers' endless capacity for lying in the service of returning obviously used items and more. Hall's voice is sharp and sometimes funny, not unlike a retail-centric Perez Hilton--but the book will leave readers wondering why Hall stayed in retail for decades if he hated it so much. -- Publisher's Weekly, 7 September 2009 --This text refers to an out of print or unavailable edition of this title.
About the Author Freeman Hall began slaving in retail at the age of twenty at Macy's. His most notable experience was with specialty clothing store Nordstrom, where he spent fifteen years as an award-winning handbag manager and salesperson. In 2007, he created the popular "Retail Hell Underground" blog and videos, generating a satirical sounding board for retail slaves worldwide.
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