机场空乘英语口语快速突破

图书标准信息

• 作者 卫琳娜 编著
• 出版社 水利水电出版社
• 出版时间 2020-03
• 版次 1
• ISBN 9787517084228
• 定价 39.80元
• 装帧 其他
• 开本 16开
• 纸张 胶版纸

【内容简介】

本书包含了机场空乘行业中常用的英语口语话题，包括售票服务、机场服务、航班动态、登机服务、客舱服务等内容。每个单元都从全景词汇展开，后续全景高频句、实景会话和小贴士。相信无论您是从事机场空乘工作的专业人士，还是出门在外的商旅人士，都能从中快速寻找到您需要的内容。
  本书附专业外教录音，读者可扫描封面前勒口二维码或登录www.wsbookshow.com免费下载。

【目录】

序

Chapter 01 售票服务............................... 001

Unit 1 机票查询 ······················· 002

Unit 2 机票预订 ······················· 008

Unit 3 机票退订 ······················· 013

Unit 4 机票签转 ······················· 019

Unit 5 机票确认 ······················· 024

Unit 6 候补机票 ······················· 029

Chapter 02 机场服务............................... 034

Unit 1 机场广播 ························ 035

Unit 2 航班问询 ························ 041

Unit 3 其他问询 ························ 046

Unit 4 机场指路 ························ 052

Unit 5 机场交通 ························ 058

Unit 6 失物招领 ························ 063

Unit 7 机场投诉 ························ 068

Chapter 03 航班动态............................... 074

Unit 1 设施故障延误 ·················· 075

Unit 2 天气原因延误 ·················· 080

Unit 3 其他原因延误 ·················· 085

Unit 4 旅客情绪安抚 ·················· 090

Unit 5 延误赔偿事宜 ·················· 095

Unit 6 旅客食宿安排 ·················· 100

Unit 7 中转航班安排 ·················· 105

Chapter 04 登机服务............................... 110

Unit 1 换登机牌 ························ 111

Unit 2 行李托运 ························ 116

Unit 3 安全检查 ························ 122

Unit 4 登机服务 ························ 127

Unit 5 海关申报 ························ 132

Chapter 05 客舱服务............................... 137

Unit 1 座位指引 ························ 138

Unit 2 调换座位 ························ 144

Unit 3 用餐服务 ························ 149

Unit 4 饮料服务 ························ 154

Unit 5 安全确认 ························ 159

Unit 6 逃生演示 ························ 164

Unit 7 细节服务 ························ 170

Unit 8 航程介绍 ························ 175

Unit 9 娱乐设施介绍 ·················· 180

Unit 10 其他服务 ······················· 185

Chapter 06 航程服务............................... 190

Unit 1 旅客晕机 ························ 191

Unit 2 旅客生病 ························ 196

Unit 3 旅客冲突 ························ 201

Unit 4 特殊旅客 ························ 206

Unit 5 飞机颠簸 ························ 211

Unit 6 中途停留 ························ 216

Unit 7 娱乐设施故障 ·················· 222

Unit 8 入境表填写 ····················· 227

Chapter 07 休闲服务............................... 232

Unit 1 机场餐饮 ························ 233

Unit 2 机场购物 ························ 239

Unit 3 特色商品 ························ 245

Unit 4 机场休闲 ························ 250

Unit 5 机场参观 ························ 256

Chapter 08 商务服务............................... 261

Unit 1 外币兑换 ························ 262

Unit 2 租赁服务 ························ 267

Unit 3 行李寄存 ························ 272

Unit 4 快递服务 ························ 277

Unit 5 通讯服务 ························ 282

Chapter 09 特殊服务............................... 287

Unit 1 贵宾服务 ························ 288

Unit 2 退税服务 ························ 293

Unit 3 升舱服务 ························ 298

Unit 4 特殊旅客服务 ·················· 303

Unit 5 安全演习 ························ 308

Unit 6 其他服务 ························ 314

Chapter 10 后续服务............................... 320

Unit 1 航班抵达 ························ 321

Unit 2 入境检查 ························ 326

Unit 3 行李提取 ························ 331

Unit 4 行李遗失 ························ 336

Unit 5 宾馆咨询 ························ 342

Unit 6 旅游介绍 ························ 347

Unit 7 美食介绍 ························ 352

附录 世界各国主要机场代码.................... 357