目录 Chapter 1 IntroductionI. IntroductionII. Principles of business letter writingIII. Structure of business lettersIV. Layout of business lettersV. Envelop addressingVI. The E-mailVII.Business Fax Chapter 2 Establishing Business RelationsUnit 1 Establishing Business RelationsLesson 1 Request for the Establishment of Business RelationsLesson 2 Reply to the Above LetterUnit 2 Status EnquiriesLesson 1 Status EnquiriesLesson 2 Reply to the Above LetterChapter 3 Negotiation of a contractUnit 1 Enquiries And RepliesLesson 1 A General EnquiryLesson 2 A Specific EnquiryUnit 2 Proforma InvoiceLesson 1 Asking for Proforma LnvoiceLesson 2 Sending Proforma InvoiceUnit 3 Quotations and OffersLesson 1 A Firm OfferLesson 2 A Non-Firm OfferUnit 4 Counter-offers and AcceptanceLesson 1 A Counter-OfferLesson 2 Reply to the AboveUnit 5 Sales PromotionLesson 1 Sales letterLesson 2 The ReviverLesson 3 A Follow-up LetterChapter 4 Conelution of businessUnit 1 Orders and Their FulfillmentLesson l An OrderLesson 2 An Initial OrderLesson 3 Repeat OrderLesson 4 Duplicate OrderUnit 2 Signing a ContractLesson 1 Conclusion of businessLesson 2 Sending a Sales ContractLesson 3 Counter-signatureChapter 5 Conditions of a contractUnit 1 PackingLesson 1 Packing & Shipping MarksLesson 2 Reply to the Buyers Packing InstructionLesson 3 Claim for Improper PackingUnit 2 ShipmentLesson 1 Ask for an Amendment to Shipment TermsLesson 2 Partial shipment & TransshipmentLesson 3 Shipping instructionLesson 4 Urging Shipment LettersLesson 5 Shipping AdiviceUnit 3 InsuranceLesson 1 effection insurance for the BuyerLesson 2 the Reply to the ExporterLesson 3 the Letter from the Insured to the insurerLesson 4 the Reply of the Insurance CompanyLesson 5 Asking for Excessive InsuranceLesson 6 Open Policy InsuranceUnit 4 PaymentLesson 1 RemittanceLesson 2 CollectionLesson 3 Letter of CreditUnit 5 Complaint and AdjustmentsLesson 1 Claim for Late DeliveryLesson 2 Claim for Wrong GoodsLesson 3 Claim on Inferior QualityLesson 4 Claim on Damaged GoodsLesson 5 Claim on Short WeightChapter 6 Modes of TradeUnit 1 AgencyLesson 1 Asking to Be a Sole AgentLesson 2 Appointing AgentLesson 3 Confirming the Terms of AgencyUnit 2 Processing&Assembling TradeLesson I The Invitation for Processing TradeLesson 2 Reply for The Invitation for Processing TradeUnit 3 Compensation TradeUnit 4 Joint VentureLesson 1 Asking for Joint Venture DetailsLesson 2 the reply to the aboveUnit 5 Technology TransferLesson 1 Asking for Technology TransferLesson 2 the reply to the aboveUnit 6 Invitation to Bid Chapter 7 Miscellaneous CorrespondenceUnit 1 Ordinary Inter-Company CorrespondenceLesson 1 Letters of invitationLesson 2 Letters of thanksLesson 3 Congratulation letterLesson 4 Letters of apologyLesson 5 Letters of AppointmentsLesson 6 Letters of AnnouncementsLesson 7 Letters of requestsLesson 8 RemindersLesson 9 VisitsUnit 2 Employment Lesson 1 Application lettersLesson 2 Resume/CVLesson 3 Other employment letters参考文献
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